Shipping Policy
At Eliagen, we want to ensure that you receive your purchases in a timely and efficient manner. Our Shipping Policy outlines the details of our shipping process and delivery options. Please read the following information carefully:
Processing Time: Once your order is placed, we strive to process and ship it as quickly as possible. Our standard processing time is typically 1-2 business days, excluding weekends and holidays. Please note that during peak seasons or promotional periods, processing times may be slightly longer.
Shipping Methods and Carriers: We offer a variety of shipping methods to accommodate your needs. The available options will be displayed during the checkout process. We partner with trusted carriers to ensure reliable delivery, including but not limited to USPS, UPS, FedEx, Global Post and DHL.
Shipping Costs: Shipping costs are calculated based on various factors, including the destination, weight, and dimensions of the package. The shipping charges will be displayed during the checkout process before you complete your purchase. In the event of automatic calculation failure we will immediately reach out to you to provide you shipping cost information. We may offer free shipping promotions from time to time, so be sure to keep an eye out for those!
Estimated Delivery Time: The estimated delivery time depends on the shipping method you choose and your location. During the checkout process, you will see an estimated delivery timeframe based on the carrier's information. Please note that these are estimates and actual delivery times may vary due to external factors beyond our control.
Tracking Information: Once your order is shipped, we will provide you with a tracking number via email or through your SlipstoShop.com account. You can use this tracking number to monitor the progress of your shipment and receive real-time updates on its whereabouts.
International Shipping: We offer international shipping to select countries. Please note that international shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient, and we recommend contacting your local customs office for more information on potential fees and regulations.
Shipping Address: Please ensure that you provide an accurate and complete shipping address during the checkout process. We are not responsible for any delays or issues that may arise due to incorrect or incomplete address information. If you need to make any changes to your shipping address after placing an order, please contact our customer support team as soon as possible.